Small, medium and large dogs climbing ropes

Returns & Refunds

We Offer Return / Refund For US,AU,UK,EU as per policy outlined below .
All products must be returned in their original condition (never worn and never washed, with original tags attached) and in original packaging. Boot boxes must also be in original condition, so please put them in another box or outer packaging for return shipment. We reserve the right to refuse any return or exchange of merchandise that does not meet these requirements. Refused merchandise will be sent back to the customer. Clearance items are not accepted as returns under any circumstances. Returns and exchanges may take up to 5 business days to be processed once received. You will receive a confirmation email once your return has been processed.
Please send all queries to:
support@coomat.com
Our return window is 10 days. This begins on the day that the product was received by the customer and ends on the day that the customer ships the product back to us.
We do not accept returns after 10 days under any circumstances.
Return shipping is the responsibility of the buyer.  Trackable shipping is highly preferred as we cannot be responsible for lost packages. Please ship items that you wish to return/exchange to:
We recommend shipping your return with an insured carrier and with a tracking number. We are not responsible for items lost or damaged during return shipping.
Refunds can be issued in two forms. The first is a monetary refund that will be subject to a $10 restocking fee*. The second is a store credit for the full purchase price, not subject to a restocking fee. The store credit will be issued as a gift card delivered via email. Original shipping charges are not included in refunds.
*For returns that included three(3) or less items, this fee is per order. For returns that include more than four(4) items, this fee will be per item.
Unacceptable Returns:
a. The buyer does not like it. b. The product description is not real. c. Products smell unusual. d. The buyer ordered the wrong items or SKU. e. The shipping address was provided incorrectly. f.  Product difference was negotiated in advance. g. Tracking information deleted by logistics companies or local post offices.